Return & Refund Policy
Returns
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Replacements
Exchange requests will be considered solely for products that are received by the customer in a damaged or incorrect condition.
The buyer or recipient must notify us of any damaged or incorrect products within 3 days of receiving the goods. For customers claiming missing items or damaged products, we require an unedited unboxing video as evidence. The customer is required to share the complete video with us via email at support@heybliss.in.
In addition to the above, please be aware of the following non-returnable items:
- Gift cards
- Personalized or customized products
In certain situations, partial refunds may be provided, contingent upon the circumstances. This applies to items that are not in their original condition, damaged, or missing parts for reasons unrelated to our error.
Refunds (if applicable)
Refund for Non-Personalized Orders:
Customers have the option to receive a refund in the original payment source
Refunds processed to the original payment source will be subject to a 5% transactional & cancellation fee. Refunds to the original payment source will reflect in the customer's account within 3 to 5 working days from the processing date.
All refunds will be initiated within 24 to 48 hours from the time of the cancellation request.
Note: Cancellation after dispatch incurs the shipping fee + RTO fee
Refund for Personalized Orders:
Upon cancellation, the cost of the personalized product will be deducted from the total order amount. The remaining balance (excluding the personalized product cost and the 5% cancellation fee) will be refunded to the customer.
In case of cancellation post order dispatch, the personalized product cost + shipping fee + RTO fee + a 5% restocking fee will be deducted from the total order value.
Refund for Damaged and Missing Products:
Once the photos/videos are received and inspected, we will notify you regarding the verification of the damaged product. Furthermore, we will inform you of the approval or rejection of your refund request.
If your refund is approved, the refund will be processed from our end within 24 to 48 hours, and it will be credited to your original method of payment within 3 to 5 working days.