THE HeyBliss CARE DESK

A little care.
A smoother return.

Something not quite right? Share the details below and we’ll help you with your return or replacement request.

Your request starts here

Use your order contact details where relevant. Required fields are marked in the form.

Before you begin

Please submit within 3 days of delivery. Keep the item unused and in its original packaging. Eligibility and any return charges follow our policy.

Read the return & refund policy

We use your details to respond to your request. This form does not subscribe you to marketing.

For a damaged item, keep your unedited unboxing video. Our care team will advise how to share it. You can upload a photo or document with this request.

A few helpful details

Where can I find my order ID?

You’ll find it in your order confirmation email or message. Copy it exactly as shown so we can locate your order.

What happens after I submit?

We’ll review your request and reply to the email address you provided within 24–36 hours. Submitting this form does not automatically cancel an order or approve a return.